Citizens Opera House
(formerly the Boston Opera House and Citizens Bank Opera House)
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539 Washington Street
Boston, MA 02111
Box office information
View the Citizens Opera House Seating Map
Citizens Opera House Box Office
Please note, the Citizens Opera House Box Office is open on performance days only to purchase Boston Ballet tickets.
Tue–Sat, 3 hours prior to the first performance of the day–8 pm
Sun, 3 hours prior to the first performance of the day–4 pm (until 6 pm during The Nutcracker)
Boston Ballet Box Office
Information on our Box Office at 19 Clarendon Street is found here.
Venue information
Why is my bag searched at the Citizens Opera House?
Boston Ballet and the Citizens Opera House strive to maintain a safe, comfortable, and respectful environment for all patrons. The Citizens Opera House has put security measures in place including security officers and a bag check upon entrance. Please note that backpacks and large bags are not permitted inside the theater and must be checked at coat check as a courtesy to fellow patrons.
Information on the Citizens Opera House weapons policy.
Is there an ATM nearby?
There is an ATM in the main lobby of the Citizens Opera House, but it is only accessible with a ticket. All concessions and Shop purchases can be made with a debit or credit card. We accept Visa, MasterCard, and American Express. If you need cash, the closest ATM outside of the Citizens Opera House is a Citizens branch located on Lafayette Street.
Where is the Lost and Found?
If you’ve lost something at the theater, please contact the Citizens Opera House directly at 617.259.3400.
Is there a coat check?
Coat check is located on the Grand Lobby level near the entrance to the theater. Coat check is available at every performance for $5 per item payable with a credit/debit card only.
Can I buy food at the Opera House?
Light snacks and beverages are available for your enjoyment in the lobby before the performance and during intermission. Beverages may be brought into the theater to enjoy while watching the show; snacks are allowed only in noiseless cups sold in the theater. Outside food and beverages are not permitted.
Where can I buy Boston Ballet merchandise?
You can purchase Boston Ballet merchandise online at www.bostonballetshop.com or at the Boston Ballet Shop at the Citizens Opera House during performances of The Nutcracker.
Where are my seats?
The Orchestra level is the entire lower level, closest to the stage. The orchestra pit, where our orchestra plays, is located in front of the seating, under the stage.
The Dress Circle is the first elevated seating area and overhangs the Orchestra around row J. These seats give you a great view of the entire stage.
The Mezzanine is the elevated seating just behind the Dress Circle.
The Balcony is the elevated seating behind the Mezzanine section.
Weather emergencies
Boston Ballet rarely cancels performances due to poor weather conditions. Please assume that the performance will go on as scheduled and allow yourself extra time to arrive safely. In the event of a weather emergency, please call the Boston Ballet Hotline at 617.456.6230.
Getting here:
Citizens Opera House is accessible on public transportation. Visit the OFFICIAL WEBSITE OF THE MBTA for more information as well as routes and schedules.
Boston Ballet patrons pay $18 for up to 10 hours of parking anytime at the 47 Boylston Street Garage (located beneath the Ritz Carlton). Click HERE and use promotional code PARKBB on the payment screen when you order. You must order your parking in advance; promotional codes do not work onsite at the garage. You will receive an email with a QR code and we recommend taking a screenshot of it. Upon arrival at the garage, please scan the QR code at the first device marked Parkonect, this will open the gate. Do not take a ticket. When leaving the garage, there is no need to visit a pay station. Simply drive to the exit and scan the QR code at the Parkonect device.
You can explore a wide range of discounted parking options in the area with PARKWHIZ. Use the code BOSTONBALLET at checkout to receive 15% off your parking at any location.
Nearby options
Directions and information about Boston Ballet’s Company headquarters in the historic South End neighborhood can be found here.
Directions to Boston Ballet School’s Newton studio can be found here.
