Ticket Information

See below for information on purchasing tickets, on-sale dates, Will Call, lost tickets, ticket donations, and more.

Where can I purchase tickets?

Tickets can be purchased through the Boston Ballet Box Office by phone, in person, or online. Tickets can be purchased in person at the Citizens Bank Opera House on performance days only starting at 11 am. Please note that all phone and online orders include a per ticket handling fee unless you are a subscriber.

Please note: we are unable to process exchange requests, tickets for future performances, or Curtain Pass purchases in person at the Citizens Bank Opera House within 30 minutes of curtain time.

Why can’t I buy tickets online?

If you are trying to purchase same-day tickets to a performance, they are available by phone or in person at the Box Office. They’re also available online up until two hours prior to the performance time.
If you are looking for a performance in the upcoming season, please consider a subscription so you can get priority access today to the best seats at the best price.

When do tickets go on sale?

2019-2020 season subscriptions: On Sale | Subscribe
The Nutcracker & 2020-2021 Season Tickets: September 2020

Attending the ballet with 10 or more people? You may be interested in a group sale.

Where do I pick up my tickets?

Your tickets can be picked up at the Boston Ballet Box Office at 19 Clarendon Street, M–F, 9:30–5 pm or at the Citizens Bank Opera House, 539 Washington Street, on performance days only: Tues–Sat, 11 am–7:30 pm; Sun, 11 am–4 pm (until 6 pm during The Nutcracker). If you are picking up tickets at Will Call at the Citizens Bank Opera House, we recommend arriving at least 45 minutes prior to curtain because the lines can be long. Please bring a valid photo ID when picking up tickets.

Can I have my tickets mailed to me?

Yes, you can choose to have your tickets or subscription mailed to you. Note: Boston Ballet doesn’t mail tickets or subscriptions to P.O. boxes; a residential or business address is required.

Can I print my tickets at home? Will these tickets be accepted at the theater?

Print-at-home tickets are an exclusive benefit of subscribers. If you have elected to receive print-at-home tickets, the ones that come out of your printer are valid, legitimate tickets. The barcode scanner at the Citizens Bank Opera House will enable you to gain one entry per printout and will register your ticket as used once you hand it to the usher.

How do I print my tickets on my computer?

Your tickets will be emailed to you via a PDF document. You must print your tickets from a desktop or laptop computer and be sure to have Adobe Reader software (version 9 or later) on your computer. 

My print-at-home tickets appear blank. What should I do? 

You will need to open and print the print-at-home tickets from a desktop or laptop computer. Because tickets do not display on phones or tablets, they must be printed so ushers can see your seat location. If you have the correct software on your computer and still have trouble viewing and/or printing, please contact our Box Office by phone or by email to have your tickets resent or reprinted.

What if I didn’t receive an email with my print-at-home tickets?

If you opted for print-at-home and have not received your tickets via email, please contact our Box Office by phone at 617.695.6955 or by email at tickets@bostonballet.org. We can arrange to have your tickets held at Will Call.

Note: If print-at-home tickets are resent (i.e. reprinted), the old copy of your ticket(s) is void and will not be accepted for entry at the theater. If you should receive the first email with your tickets at a later date, please discard it.

Can I enter the theater by showing my ticket on my cell phone?

At this time we are not able to scan digital tickets saved on cell phones. You can print your tickets at home, pick them up from Will Call at the Opera House, or have them mailed to you.

My seat numbers are 2 and 4. Are these seats together?

Yes. In the Citizens Bank Opera House, seats are numbered even on the right, odd on the left, and consecutive hundreds in the middle. 

What happens if I lose my tickets or leave them at home?

If you misplaced your tickets or have not received them via the US Postal Service (if mailed), please contact our Box Office at tickets@bostonballet.org or 617.695.6955. Reprinted tickets will be held at Will Call at the Citizens Bank Opera House. Please show a photo ID when picking up your tickets.
If you accidentally left your tickets at home, please visit a Box Office window at the Citizens Bank Opera House to request a reprint. Be sure to present a photo ID and, if you know it, please give the Box Office your order number. But don’t worry; we can still print them for you without the order number.

I realized I can no longer attend the performance. Can I exchange my tickets or get a refund?

Only subscribers are eligible for ticket exchanges. We do not offer any refunds.

Please note: we are unable to process any exchanges or purchases for future performances in person at the Citizens Bank Opera House within 45 minutes of curtain time.

Ticket Donations

Subsidized Tickets and Donations for Fundraising Events

Boston Ballet is proud to donate tickets to the students, families, and organizations we work closely with through our Department of Education and Community Initiatives. We are therefore no longer able to accept requests for ticket donations for auctions, raffles, or for individuals. By deepening our relationship with the individuals we serve through our community programming, we can make a bigger and more meaningful impact in the Greater Boston community. 

We work with more than 4,000 individuals in Boston and our surrounding communities each year through our programming, events, and activities aimed at cultivating and educating a new generation of life-long arts advocates and participants. We are committed to ensuring that all of our students have access to Boston Ballet performances as an important part of their experience with us. 

We encourage you to learn more about our programs to see if your organization might be a fit for future programming and/or partnership opportunities.

The audience connection to the art is what truly brings it to life.

Mikko Nissinen, Artistic Director