Virtual Performances

Make your virtual "night at the ballet" as seamless as possible with these tips and tricks

General Information

What is the Virtual subscription?
This subscription grants you access to Boston Ballet's virtual season, featuring four programs from October 2021–June 2022. Enjoy carefully curated works, emerging choreographic voices, and—for the first-time ever—full length programs filmed at the Citizens Bank Opera House.

When will I receive my viewing links and how do I watch?
You will receive your viewing links by email at least two weeks prior to your first virtual performance. The email will include attachments with viewing links and passwords so that you can watch at home.

Is there a time limit for viewing the virtual performances?
Each Virtual production will be available to watch at your leisure for at least ten days from the premiere date. We will send all subscribers more information about the run dates for these programs so that you can mark your calendar accordingly.

I co-subscribe with someone who doesn’t live with me. How can they access the virtual programs?
Please make sure that you have purchased the applicable number of Virtual subscriptions for you and any co-subscribers who don't live with you. You will be able to share the viewing links with your co-subscriber.

Can I share Virtual viewing links and passwords with people who do not subscribe?
No. These links are exclusive to your order, so please don't share them with non-subscribers and those outside of your order. While we wish we could share these exciting programs with everyone, artistic permission from multiple artist rights holders and unions is granted exclusively for subscribers. Please help us keep our promises to our artists and musicians. 

Can I gift a subscription to someone else?
Yes! You can call the Box Office at 617.695.6955 or send an email to tickets@bostonballet.org with the name and email of your gift recipient including payment and we'll set up the subscription for them.

I can’t find the email with my e-ticket. What should I do? 
Try searching your inbox for an email from tickets@bostonballet.org. You might also check your spam folder. If those steps don't work, please contact the Box Office at tickets@bostonballet.org or 617.695.6955 and we will resend your e-ticket.

I'm a student. Is there a discount on the season this year?
Unfortunately not. We invite you to subscribe to our virtual season for just $35 per performance.


 

Streaming Help

Can I watch the program on my TV?
Watching on your television depends on what types of devices and technology you have available to you. Many smart devices can play content from a phone or computer to a television. We recommend this resource from CNET for more information and encourage you to test any technology prior to watching a BB@yourhome program.

Do you have any tips for optimizing my viewing experience?
Here are some steps you can take before you watch to make your viewing experience as smooth as possible: 

  1. Update your browser. Make sure you are using the latest version of your web browser for peak performance. The latest version of each browser can be found here.  

  2. Get up to speed. The video player requires network speeds of 500 kbps or higher to stream videos. Take a moment to check your network speed and reach out to your Internet Provider with any issues.

  3. Check your tech. Once you receive your e-tickets, follow the instructions to make sure that everything works properly and you feel comfortable launching the video player. You can even practice pausing, rewinding, or switching to full-screen view with one of the test videos on the page.


Can I pause, rewind, or re-watch? 
Yes! Pause, rewind, and re-watch during a program’s 10-day window.

How do I switch to full-screen view?
Hover your mouse over the video player until the play bar appears. Then click the "full-screen" button fullscreen.png in the bottom right corner of the video player. 

What if I have more questions?
For questions or technical assistance, please contact the Box Office at tickets@bostonballet.org or 617.695.6955. We highly recommend you test your technology prior to watching a virtual performance so that your virtual "night at the ballet" can be as seamless as possible. We appreciate your patience and look forward to sharing this exciting virtual season with you.

The audience connection to the art is what truly brings it to life.

Mikko Nissinen, Artistic Director
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