Subscriptions FAQ

Everything you need to know about subscribing to the 2020–2021 season.

Seo Hye Han in a red dress and Irlan Silva in red pants and teal top against a red and teal background

Seo Hye Han and Irlan Silva by Rachel Neville Photography

General Information
 

What is the BB@yourhome virtual subscription?
This brand-new subscription grants you access to Boston Ballet's first-ever virtual season, featuring six programs from November 2020–April 2021. These virtual programs will feature intimate new performances  by  Boston Ballet dancers  captured live in-studio,  bringing inspiring dance safely to our audiences. From new choreographic voices to narratives you know by heart, we invite you to subscribe and enjoy world-class ballet from the comfort of your home.

How do I watch the virtual programs?
An email will be sent to you that includes an attachment with viewing links and passwords for each program so that you can watch at home. If you purchase more than one virtual subscription in your order, you will receive the applicable number of e-tickets. If you are a subscriber and are having trouble finding the email, search for this subject line: Boston Ballet - Virtual Subscription Links. You can find the run dates for all BB@yourhome programs in the attachment and on our website

Is there a time limit for viewing the virtual performances?
Each BB@yourhome program will be available to watch at your leisure for ten days from the premiere date. We will send all subscribers more information about the run dates for these programs so that you can mark your calendar accordingly.

Will I be able to watch BB@yourhome performances on my TV?
Watching on your television depends on what types of devices and technology you have available to you. Many smart devices can play content from a phone or computer to a television. We recommend THIS RESOURCE from CNET for more information and encourage you to test any technology prior to watching a BB@yourhome program.

I co-subscribe with someone who doesn’t live with me. How can they access the virtual programs?
Please make sure that you have purchased the applicable number of BB@yourhome virtual subscriptions for you and any co-subscribers who don't live with you. The email with your viewing links will contain one attachment per subscription. You can forward one of the attachments to your co-subscribers so that they can view the performances. These links are exclusive to your order, so please don't share them with non-subscribers and those outside of your order.

Can I share BB@yourhome viewing links and passwords with people who do not subscribe?
While we wish we could share these exciting programs with everyone, artistic permission is granted exclusively for subscribers. Our BB@yourhome performances involve multiple artist rights holders and unions who generously have made this virtual season possible. A key part of our agreements is the commitment to make these videos available only to you, our subscribers, and not the general public. Please help us keep our promises to our artists and musicians so we may share other work digitally in the future.

Can I gift a subscription to someone else?
Yes! You can call the Box Office at 617.695.6955 (Mon–Thu, 9:30 am to 1:30 pm) with the name and email of your gift recipient and we'll set up the subscription for them. You can also email tickets@bostonballet.org with that information, along with your preferred phone number—the Box Office will call you to complete your purchase ($180) with a credit card.

How can I buy tickets for the live, in-person performances in May?
Tickets for off the chART (May 6-16) and ChoreograpHER (May 20–30) will go on sale in the spring. They are not available as part of a subscription package.

Can I still see The Nutcracker this year?
We are pleased to announce that Boston Ballet will partner with NBC Boston to broadcast Mikko Nissinen’s  The Nutcracker to homes across New England. This brand-new, one-hour television event brings the magic of the holidays straight to your living room and ensures the health and safety of our audiences. The Nutcracker will be available to watch on NBC Boston with encore airings and on-demand viewing opportunities on NBC Boston, NECN, and Spanish-language Telemundo. It will also be available for free for a limited time on Boston Ballet’s website. 

I'm a student. Is there a discount on the season this year?
Unfortunately we’re not able to offer student discounts this season. We invite you to subscribe to our virtual season, BB@yourhome, for just $30 per performance.
 

Streaming Help
 

I’m a subscriber. When will I receive my viewing link? 
An email will be sent to you within 30 minutes of completing your order that includes an attachment with viewing links and passwords for each program so that you can watch at home. If you have more than one virtual subscription in your order, you will receive the applicable number of attachments. 

I can’t find the email with my e-ticket. What should I do? 
Try searching your inbox for an email from tickets@bostonballet.org. You might also check your spam folder. If those steps don't work, please contact the Box Office at tickets@bostonballet.org or 617.695.6955 (Mon–Thu, 9:30 am–1:30 pm) and we will resend your e-ticket. 

Can I share my viewing links and passwords with co-subscribers?
Once you receive your e-tickets via email, you may share the tickets (and the corresponding links/passwords) with any co-subscribers who do not live with you. Please refrain from sharing your e-tickets with people who do not subscribe. 

Can I share my viewing links and passwords with people who do not subscribe?
While we wish we could share these exciting programs with everyone, artistic permission is granted exclusively for subscribers. Our BB@yourhome performances involve multiple artist rights holders and unions who generously have made this virtual season possible. A key part of our agreements is the commitment to make these videos available only to you, our subscribers, and not the general public. Please help us keep our promises to our artists and musicians so we may share other work digitally in the future. 

Do you have any tips for optimizing my viewing experience?
Here are some steps you can take before you watch to make your viewing experience as smooth as possible: 

  • Update your browser. Make sure you are using the latest version of your web browser for peak performance. The latest version of each browser can be found here.  

  • Get up to speed. The video player requires network speeds of 500 kbps or higher to stream videos. Take a moment to check your network speed and reach out to your Internet Provider with any issues.

  • Check your tech. Once you receive your e-tickets, follow the instructions to make sure that everything works properly and you feel comfortable launching the video player. You can even practice pausing, rewinding, or switching to full-screen view with one of the test videos on the page.

When can I start watching? 
You can start streaming the first program, Forsythe Elements, on November 19 at 7 pm EST. Find the run dates for each program here. We will announce the start times for each program in advance of the premiere date.

Can I pause, rewind, or rewatch? 
Yes! Pause, rewind, and rewatch as many times as you'd like during a program’s 10-day window. 

How do I switch to full-screen view?
Hover your mouse over the video player until the play bar appears. Then click the "full-screen" button  fullscreen.png  in the bottom right corner of the video player.  

Can I watch the program on my TV?
Watching on your television depends on what types of devices and technology you have available to you. Many smart devices can play content from a phone or computer to a television. We recommend this resource from CNET for more information and encourage you to test any technology prior to watching a BB@yourhome program. 

What if I have more questions?
For questions or technical assistance, please contact the Box Office at tickets@bostonballet.org or 617.695.6955 (Mon–Thu, 9:30 am–1:30 pm). We highly recommend you test your technology prior to watching a BB@yourhome program so that your virtual "night at the ballet" can be as seamless as possible. We appreciate your patience and look forward to sharing this exciting virtual season with you.

The audience connection to the art is what truly brings it to life.

Mikko Nissinen, Artistic Director
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