Attending the ballet

Please see below for theater policies and information including late seating, security, the use of electronic devices and photography.

What time should I arrive?

The doors open one hour before curtain. If you are picking up your tickets at Will Call at the Citizens Bank Opera House, we strongly recommend arriving at least 45 minutes prior to curtain.

What happens if I am running late? (Late seating policy)

Traffic, public transit, and parking can often be unpredictable, so please plan to arrive early to give yourself plenty of time to pick up tickets and get to your seats. To ensure a relaxed experience, we strongly recommend arriving 45 minutes prior to curtain as performances begin on time. If you are picking up tickets at Will Call, please plan accordingly in order to avoid waiting in a long line. The Box Office at the Citizens Bank Opera House opens at 11 am on performance days.

In consideration of all audience members and the performers, once the curtain goes up, latecomers will be seated at intermission or at a pre-determined break in the performance, if available, in rear orchestra or balcony seats. For The Nutcracker there is a 24 minute seating hold once the curtain has gone up. 

Curtain times 

We don’t want you to miss a moment—please always check your tickets for performance times.
Matinee performances begin at 1:30 pm; evening performances begin at 7:30 pm with the exception of Sunday evening performances of The Nutcracker, which begin at 6 pm, and Dec 24 performances, which begin at 11 am and 3 pm.

If I leave the theater during the performance, can I be reseated? (Re-seating policy)

Please remain in your seat for the entire performance. If you need to leave, please wait for an appropriate break in the performance. Once the curtain goes up, if you leave the theater for any reason, you will not be allowed to return to your ticketed seat for the remainder of the act. If a performance is not sold out, you may be seated an available rear orchestra or balcony seat, if it is not disruptive to other patrons.

What should I wear (Dress code)

There is no dress code—please wear whatever you like. Many patrons come straight from work and wear business casual attire, while others attend in jeans. A night at the ballet can also provide a special opportunity to get dressed up. It’s your night so please wear what makes you happy and enjoy the performance.

Electronic devices

Please turn off or silence cell phones, pagers, and digital watches before taking your seat. While we encourage you to share your experience via social media, please refrain from doing so until intermission, as sounds and lights from phone screens can be distracting to fellow audience members and our dancers on stage.


Photography, videography, and recording of any kind are strictly prohibited inside the theater. You are welcome to take photos in the lobby of the Citizens Bank Opera House, and we encourage you to share your experience with us on social media by tagging us @BostonBallet.

How can I find out which dancers will be performing?

Casting is posted on our website approximately one week prior to the performance date, if you want to check ahead of time. You’ll also receive a Playbill with a casting insert when you arrive at the Citizens Bank Opera House. Please note that casting is subject to change due to injury or illness.

What is the difference between a full-length narrative ballet and a mixed repertory ballet program?

A full-length narrative ballet usually follows a storyline and tells a tale from beginning to end in a number of acts (typically three to five). Examples of narrative ballets are Swan Lake, The Sleeping Beauty, Giselle, and The Nutcracker.

A mixed-repertory program consists of three or four shorter ballets shown in one performance. The program may have a set storyline, or a more contemporary, less literal style; it may be the works of one particular choreographer, or a sampling of a few.

What is “rotating repertory”?  

Rotating repertory is when two ballets run during the same time period with overlapping dates. Some days will be one production, some the other, with the occasional date where both ballets are presented at different times during the same day.

I’m attending on a night with a post-show talk. What is that?

A post-show talk is a discussion with members of our artistic staff and a few of our Company dancers. It’s a great way to hear from the dancers about what it’s like to rehearse and perform the ballet you’ve just watched. Post-show talks take place following select performances in the main lobby of the Citizens Bank Opera House.

Where are my seats?

The Orchestra level is the entire lower level, closest to the stage. The orchestra pit, where our orchestra plays, is located in front of the seating, under the stage.
The Dress Circle is the first elevated seating area and overhangs the Orchestra around row J. These seats give you a great view of the entire stage.
The Mezzanine is the elevated seating just behind the Dress Circle.
The Balcony is the elevated seating behind the Mezzanine section.

View the Citizens Bank Opera House​ Seating Map

Weather emergencies

Boston Ballet rarely cancels performances due to poor weather conditions. Please assume that the performance will go on as scheduled and allow yourself extra time to arrive safely. In the event of a weather emergency, please call the Boston Ballet Hotline at 617.456.6230.

The audience connection to the art is what truly brings it to life.

Mikko Nissinen, Artistic Director