Citizens Bank Opera House
(formerly the Boston Opera House)
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539 Washington Street
Boston, MA 02111
Box office information
View the Citizens Bank Opera House Seating Map
Citizens Bank Opera House Box Office
Please note, the Citizens Bank Opera House Box Office is open on performance days only to purchase Boston Ballet tickets.
Tue–Sat, 3 hours prior to the first performance of the day–8 pm
Sun, 3 hours prior to the first performance of the day–4 pm (until 6 pm during The Nutcracker)
Boston Ballet Box Office
Information on our Box Office at 19 Clarendon Street is found here.
Why is my bag searched at the Citizens Bank Opera House?
Boston Ballet and the Citizens Bank Opera House strive to maintain a safe, comfortable, and respectful environment for all patrons. The Citizens Bank Opera House has put security measures in place including security officers and a bag check upon entrance. Please note that backpacks and large bags are not permitted inside the theater and must be checked at coat check as a courtesy to fellow patrons.
Information on the Citizens Bank Opera House weapons policy.
Is there an ATM nearby?
There is an ATM in the main lobby of the Citizens Bank Opera House, but it is only accessible with a ticket. All concessions and Shop purchases can be made with a debit or credit card. We accept Visa, MasterCard, and American Express. If you need cash, the closest ATM outside of the Citizens Bank Opera House is a Citizen’s Bank branch located on Lafayette Street.
Where is the Lost and Found?
If you’ve lost something at the theater, please contact the Citizens Bank Opera House directly at 617.259.3400.
Is there a coat check?
Coat check is located on the Grand Lobby level near the entrance to the theater. Coat check is available at every performance for $5 per item payable with a credit/debit card only.
Can I buy food at the Opera House?
Light snacks and beverages are available for your enjoyment in the lobby before the performance and during intermission. Beverages may be brought into the theater to enjoy while watching the show; snacks are allowed only in noiseless cups sold in the theater. Outside food and beverages are not permitted.
Where can I buy Boston Ballet merchandise?
You can purchase Boston Ballet merchandise online at www.bostonballetshop.com or at the Boston Ballet Shop at the Citizens Bank Opera House during performances of The Nutcracker.
Where are my seats?
The Orchestra level is the entire lower level, closest to the stage. The orchestra pit, where our orchestra plays, is located in front of the seating, under the stage.
The Dress Circle is the first elevated seating area and overhangs the Orchestra around row J. These seats give you a great view of the entire stage.
The Mezzanine is the elevated seating just behind the Dress Circle.
The Balcony is the elevated seating behind the Mezzanine section.
Boston Ballet rarely cancels performances due to poor weather conditions. Please assume that the performance will go on as scheduled and allow yourself extra time to arrive safely. In the event of a weather emergency, please call the Boston Ballet Hotline at 617.456.6230.
Citizens Bank Opera House is accessible on public transportation. Visit the OFFICIAL WEBSITE OF THE MBTA for more information as well as routes and schedules.
For patrons who drive into the city, there are several discounted options for parking.
Boston Ballet patrons pay $18 for up to 10 hours of parking anytime at the Millennium Place at the Ritz-Carlton. Click HERE and use promotional code PARKBB on the payment screen.
Explore a wide range of discounted parking options in the area with Parkwhiz. Choose your performance below and use the code BOSTONBALLET at checkout to receive 15% off your parking at any location.
Directions and information about Boston Ballet’s Company headquarters in the historic South End neighborhood can be found here.
Directions to Boston Ballet School’s Newton studio can be found here.