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TICKET INFORMATION | DISCOUNTS | ATTENDING THE BALLET | VENUE INFORMATION | HEALTH AND SAFETY | GETTING HERE | ACCESSIBILITY
TICKET INFORMATION
When do tickets go on sale for the 2025–2026 season?
Tickets for the 2025–2026 season go on sale Wednesday, September 3. SUBSCRIPTIONS and GROUP tickets to the 2025–2026 season are on sale now. Tickets to the remaining 2024–2025 season programs are currently on sale.
How can I purchase tickets?
Tickets can be purchased ONLINE, by phone at 617.695.6955, or in person. Click HERE for hours. All orders placed by phone or online are subject to handling fees.
Why can’t I buy tickets online?
If you are trying to purchase same-day tickets, they are available online up until two hours prior to the performance time. After that, they are available in person at the Citizens Opera House Box Office. We are unable to process exchange requests or tickets for future performances in person at the Citizens Opera House within 30 minutes of curtain time.
My seat numbers are 2 and 4. Are these seats together?
Yes. In the Citizens Opera House, seats are numbered even on the right, odd on the left, and consecutive hundreds in the middle.
VIEW the Citizens Opera House Seating Map.
Where do I pick up my Will Call tickets?
Will Call tickets can be picked up at the Citizens Opera House starting three hours prior to the first performance. Please bring a valid photo ID when picking up tickets.
Can I print my tickets at home? Will these tickets be accepted at the theater?
Yes. If you choose Print at Home/Mobile tickets at checkout, you will receive your tickets via email, and can print out the PDF of your tickets, if desired. The printed tickets will be accepted as a form of entry at the door.
Can I show my ticket on my phone?
Yes, you can show your tickets on your phone. We recommend taking a screenshot of each ticket prior to attending the performance for quick and easy entry.
I chose to have my tickets sent Print at Home/Mobile, but it says “Delayed delivery. Tickets are sent on Monday of your performance week.” What does this mean?
Boston Ballet utilizes a delayed email ticket delivery system. Delayed email ticket delivery is a period of time between the purchase and access to a ticket. When purchasing tickets online, you will get an immediate receipt from Boston Ballet for your online purchase, but your tickets with individual bar codes will be emailed to you on the Monday of your performance week. If you purchase tickets within the same week as the performance selected (after Monday), you will receive your tickets within minutes of finalizing your order.
Example of delayed ticket delivery: Tickets purchased on Oct 1 for a Dec 7 performance. Your tickets will arrive in your email inbox on Monday, December 2.
Example of immediate ticket delivery: Tickets purchased on Dec 4 for a Dec 7 performance. Your tickets will arrive in your inbox within minutes of placing your order.
Why can’t I get my tickets emailed to me right away?
A delayed email ticket delivery system offers us more control over our tickets, helps keep loyal patrons safer from scalpers and ticket brokers who buy lots of tickets and overcharge for them, and ensures the ticket email will be delivered closer to the performance date to avoid lost or missed emails. Many organizations across the country have delayed email ticket delivery systems for these same reasons.
What if I didn’t receive an email with my print-at-home tickets?
If you don’t receive your tickets within two business days of your scheduled performance, please contact the Box Office.
What happens if I lose my tickets or leave them at home?
If you misplaced your tickets or have not received them, please contact our Box Office.
I realize I can no longer attend the performance. What can I do?
All sales are final. Subscribers can exchange tickets free of charge. All other ticket holders can exchange their tickets to another performance of the same program for $15 per ticket. If the performance you are exchanging into is more expensive, patrons are responsible to pay the difference in price. Exchanges must be done at least two business days prior to the performance.
I may have bought my tickets through a third–party broker site. What do I do?
The only official ticket providers for Boston Ballet performances are www.bostonballet.org, the Boston Ballet Box Office by phone or in person, and the Citizens Opera House Box Office in person. Please CHECK HERE for more information.
DISCOUNTS
Do you offer a military discount?
Military personnel and families save $30 per ticket on select dates of all programs. Please call the Box Office for more information and to order at 617.695.6955, M–F 10 am–4 pm.
Do you offer a discount for first responders?
First responders save $30 per ticket on select dates and sections of all programs. First responders include firefighters, law enforcement officers, paramedics, emergency medical technicians, ER and ICU doctors/nurses and technicians, or other individuals who, in the course of their professional duties, responds to fire, medical, hazardous material, or other similar emergencies. Please call the Box Office for more information and to order at 617.695.6955, M–F 10 am–4 pm.
MBTA (MA Bay Transit Authority) discount:
MBTA employees and their families save $30 per ticket on select dates and sections of all programs. Please call the Box Office for more information and to order.
MTA (MA Teachers’ Association) discount:
MTA employees and their families save $30 per ticket on select dates and sections of all programs. Visit the MTA’s website or call the Box Office for more information and to order.
NEHR (Non-Profit Arts/Cultural/Environmental Organizations of NE) discount:
Members of participating organizations and their families get $40 tickets to select dates and sections of all programs. Please check with your Director of Human Resources to see if your organization participates and for offer details.
Youth discount:
Youth ages 20 and under save 50% on tickets to select dates of spring programs. Youth discount tickets are no longer available for The Nutcracker. Available dates and sections are listed for each program online. Call the Box Office to purchase.
Do you offer rush tickets?
Yes. When we are not sold out, a limited number of rush tickets may be available for select performances on a first-come, first-served basis. Youth ages 20 and under, full-time college students (with valid ID), Boston Dance Alliance members (with valid membership card), and seniors (ages 65+) are eligible for rush tickets.
- Rush tickets are $20, CASH ONLY, and are available two hours prior to the performance at the Citizens Opera House
- All attendees must be present and please show proper identification at time of purchase
- One rush ticket per ID and person
- Rush tickets aren’t available for every program or performance. Rush tickets aren’t available for The Nutcracker. We recommend calling the Box Office to check availability at 617.695.6955, M–F 10 am–4 pm.
Do you offer any special discounts?
Yes. Boston Ballet participates in the CARD TO CULTURE program, a collaboration between MASS CULTURAL COUNCIL and the DEPARTMENT OF TRANSITIONAL ASSISTANCE, MASSACHUSETTS HEALTH CONNECTOR, and WOMEN, INFANTS & CHILDREN (WIC) NUTRITION PROGRAM, by offering EBT, WIC, and ConnectorCare Health Insurance card holders the following discount:
- Tickets are $10 each and are available for purchase in-person at the Citizens Opera House (the Box Office opens 3 hours prior to the first performance of the day) or by phone at 617.695.6955, M-F, 10 am – 4 pm beginning on the following dates:
- Spring Experience on May 12, 2025
- Next Generation on May 12, 2025
- Roméo et Juliette on May 27, 2025
- For in-person sales, please show valid card. For phone sales, tickets will be held at Will Call at the Citizens Opera House and a valid card must be shown.
- Limit four tickets per card per household.
- Tickets aren’t available for every program or performance and are subject to availability. We recommend calling the Box Office to check availability at 617.695.6955, M–F 10 am–4 pm.
See the full list of participating organizations offering EBT, WIC, and CONNECTORCARE discounts.
Do you donate tickets to other organizations for fundraising events?
Boston Ballet is proud to donate tickets through our COMMUNITY PARTNERSHIPS Cost-Free Ticket Program and provide significantly reduced tickets through our COMMUNITY GROUPS program. We do not donate tickets to other organizations for auctions or raffles. By deepening our relationship with the individuals we serve through our community programming, we can make a bigger and more meaningful impact in the Greater Boston community.
ATTENDING THE BALLET
How can I find out which dancers will be performing?
PRINCIPAL CASTING is posted on our website approximately one week prior to the performance date if you want to check ahead of time. Please note that casting is subject to change due to injury or illness.
What time should I arrive?
The lobby doors open 45 minutes before the performance and the house opens for seating 30 minutes before the performance. If you are picking up your tickets at Will Call, we strongly recommend arriving at least 30-45 minutes prior to curtain to avoid a line at the Box Office.
What happens if I am running late? (Late seating policy)
Traffic, public transit, and parking can often be unpredictable, so please plan to arrive early to give yourself plenty of time. In consideration of all, once the curtain goes up, latecomers will be seated at intermission or at a pre-determined break in the performance in rear Orchestra or Balcony seats. For The Nutcracker there is a 24-minute seating hold.
If I leave the theater during the performance, can I be reseated? (Re-seating policy)
Please remain in your seat for the entire performance. If you need to leave, please wait for an appropriate break in the performance. Once the curtain goes up, if you leave the theater, you will not be allowed to return to your ticketed seat for the remainder of the act. You may be seated in an available rear Orchestra or Balcony seat by an usher if it is not disruptive to other patrons.
What time do the lobbies close after the performance ends?
Unless otherwise noted, the lobbies of the Citizens Opera House close 15 minutes after the performance ends.
What should I wear (Dress code)?
There is no dress code—please wear whatever you like. Many patrons come straight from work and wear business casual attire, while others attend in jeans. It’s your night so please wear what makes you happy and enjoy the performance.
Where can I buy Boston Ballet merchandise?
You can purchase Boston Ballet merchandise at the Boston Ballet Shop at the Citizens Opera House with a performance ticket or visit our ONLINE SHOP.
Weather emergencies
Boston Ballet rarely cancels performances due to poor weather conditions. Please assume that the performance will go on as scheduled and allow yourself extra time to arrive safely. In the event of a weather emergency, please call the Boston Ballet Hotline at 617.456.6230.
What happens if my performance is cancelled?
Rest assured, if we need to cancel a performance, the value of your ticket is safe. You will have the option of a credit, refund, or the ability to donate the value of your tickets for a tax-deductible donation.
Electronic devices
Please turn off or silence cell phones, pagers, and digital watches before taking your seat. While we encourage you to share your experience via social media, please refrain from doing so until intermission, as sounds and lights from phone screens can be distracting to fellow audience members and our dancers on stage.
Photography
Photography, videography, and recording of any kind are strictly prohibited inside the theater and is a violation of our artists rights. You are welcome to take photos in the lobby of the Citizens Opera House, and we encourage you to share your experience with us on social media by tagging us @BostonBallet.
VENUE INFORMATION
Citizens Opera House
539 Washington Street
Boston, MA 02111
GPS users: You must enter the entire address, including zip code
The Citizens Opera House Box Office is open on performance days only.
Tue–Sat, 3 hours prior to first performance–7:30 pm
Sun, 3 hours prior to first performance–3pm (until 6 pm during The Nutcracker)
Why is my bag searched at the Citizens Opera House?
Boston Ballet and the Citizens Opera House strive to maintain a safe, comfortable, and respectful environment for all patrons. The Citizens Opera House has put security measures in place including security officers and a bag check upon entrance. Please note that bags larger than 22 x 14 x 9 inches (think a carry-on suitcase or very large backpack) are not permitted inside the theater and must be checked at coat check for $5 per bag payable with credit or debit card. Information on the Citizens Opera House WEAPONS POLICY.
Is there an ATM nearby?
There is an ATM in the main lobby of the Citizens Opera House, but it is only accessible with a ticket. If you need cash, the closest ATM outside of the Citizens Opera House is the Citizen’s branch located on Lafayette Street.
Where is the Lost and Found?
If you lost something at the theater, contact the Citizens Opera House at 617.259.3400.
Is there a coat check?
Coat check is located on the Grand Lobby level near the entrance to the theater. Coat check is available at every performance for $8 per coat and $5 per bag payable with a credit/debit card only.
Can I buy food at the Opera House?
Light snacks and beverages are available in the lobby before the performance and during intermission. Beverages may be brought into the theater while watching the show; snacks are allowed only in noiseless cups sold in the theater. Outside food and beverages are not permitted.
HEALTH AND SAFETY
What health and safety measures are in place at the Citizens Opera House?
Boston Ballet has worked with the Citizens Opera House to implement upgrades to cleaning, hygiene, and ventilation, including:
Cleaning and Hygiene
- Hand sanitizer stations and masks are readily available to performers and guests throughout the theater.
- All front of house restroom facilities feature touchless flush toilets and urinals, and touchless sinks.
- All food and beverage concession locations offer touchless payment options and pre-packaged products.
- The theater’s state-of-the-art Evolv Express system minimizes patron/staff contact during the entry screening process.
Ventilation
- The theater is following standards of the American Society of Heating, Refrigeration and Air Conditioning Engineers (ASHRAE) and guidance from the Healthy Building Program of Harvard’s TH Chan School of Public Health regarding ventilation measures and improvements.
- The theater’s rooftop ventilation units are being upgraded to MERV-13 filtration.
- The theater’s ventilation system is being operated to maximize the circulation of fresh, outdoor air.
- Portable air cleaners with medical-grade HEPA filters are being installed in all restrooms, offices, dressing rooms and other locations throughout the theater.
GETTING HERE
Citizens Opera House is accessible on public transportation. Visit the OFFICIAL WEBSITE OF THE MBTA for more information as well as routes and schedules.
For patrons who drive into the city, you can explore a wide range of discounted parking options in the area with PARKWHIZ.
47 BOYLSTON STREET GARAGE
Entrance at 47 Boylston Street
Boston MA 02111
617.574.7100
Boston Ballet patrons pay $18 for up to 10 hours of parking anytime at the 47 Boylston Street Garage (located beneath the Ritz Carlton). Click HERE and use promotional code PARKBB on the payment screen when you order. You must order your parking in advance; promotional codes do not work onsite at the garage. You will receive an email with a QR code and we recommend taking a screenshot of it. Upon arrival at the garage, please scan the QR code at the first device marked Parkonect, this will open the gate. Do not take a ticket. When leaving the garage, there is no need to visit a pay station. Simply drive to the exit and scan the QR code at the Parkonect device.
LAFAYETTE GARAGE
1 Avenue de Lafayette
Boston, MA 02111
617.357.1987
BOSTON COMMON GARAGE
0 Charles St
Boston, MA 02116
617.954.2098
CITY PLACE GARAGE
40 Charles Street
Boston, MA 02116
617. 723.1488
ACCESSIBILITY
Boston Ballet is happy to provide accessible seating as required by the Americans with Disabilities Act. ADA seats are spaces specifically designed for wheelchairs and include features such as an accessible approach, location at grade, clear floor space, and larger dimensions.
Are ADA seats available on every level?
Yes, there are ADA seats on every level. ADA seating, with one companion, is available through the Boston Ballet Box Office online or by phone at 617.695.6955.
Are all the seats in the Citizens Opera House the same, or are there differences?
There are some differences in size and features, depending on where you sit.
- Orchestra row O has a slight elevation from the rows in front of it.
- Seats with adjustable arm rests can also be found throughout the Orchestra.
- Orchestra center A101, A111, C101, O101, O114, S101, S114, U101, U114
- Orchestra left A15, K25, and O27
- Orchestra right A16, K26, O28, and W28
- Second floor seating in the Dress Circle, Mezzanine, and Balcony features stadium style seating.
Does the Citizens Opera House have an elevator?
Yes, the Citizens Opera House is ADA accessible and offers elevator service to all levels and floors. The entrance to the Citizens Opera House is level with the sidewalk for ease of access, and ushers are available to assist you to the nearest elevator. ADA accessible restrooms are in the Lower Lobby.
Walker/Cane Policy
Due to the limited space inside the Citizens Opera House, mobility devices such as walkers, canes, and crutches cannot be kept inside the theatre during the performance. If you are sitting in a non-ADA seat, an usher will assist you to your seat. When you take your seat, the usher will ask to store your mobility device and will return it to you for intermission and at the end of the show.
Pumping Space
The Citizens Opera House provides a pumping space in the Mezzanine for all people looking for a private space to pump. The rooms are located in the entrance to the women’s room in the Mezzanine level of the theater. If you need assistance, please ask an usher or manager for help.
Booster seats
Booster seats are available free of charge for young children who might need one. Ask an usher inside the theatre for a booster seat, and they’ll be happy to provide.
Are large print programs available?
Yes, large print programs are available from the ushers.
Are headsets available?
The Citizens Opera House offers three options for assisted listening device rentals which are compatible with our portable receiver. All options are located at coat check, free of charge with a valid ID. Options Include:
- Portable Display RF Receiver (216 MHz)
- Offering high-performance FM audio and compatibility with mono or stereo headphones with Independent Volume Control.
- HamiltonBuhl Headphones
- Comfortable leatherette cushions, 3.5mm plug. Easy to use and best for those who require amplification of sound.
- Ear Speaker
- The ear speaker fits easily over the ear. This piece can also be used with hearing aids.
- Neck Loop
- For listeners with telecoil-equipped hearing aids and cochlear implants. Each neck loop slips comfortably over the wearer’s neck and transmits the audio signal wirelessly to their t-coil device, leaving their hands free for added convenience.
Additionally, the theater is equipped with an infrared sound enhancement system.
Does Boston Ballet offer sensory friendly performances?
Boston Ballet’s SENSORY FRIENDLY PERFORMANCE of The Nutcracker and in-theater experience is designed to welcome guests who are neurodiverse, have sensory sensitivities, and need additional accessibility accommodations to enjoy the ballet.
