Boston Ballet - Attending the ballet Attending the ballet – Boston Ballet

Attending the ballet

Prepare for your visit with information about ticketing, theater policies, directions to the venue, and more.

Ballet is for everyone.

We do not tolerate racism, discrimination, harassment, or hate.

 

TICKET INFORMATION

How can I purchase tickets?
Tickets can be purchased ONLINE, by phone at 617.695.6955, or in person. Click HERE for hours. All phone and online orders include a per ticket handling fee unless you are a subscriber. Anyone wanting to pick up or purchase tickets at the Citizens Bank Opera House within one hour prior to a performance should be prepared to show proof of vaccination or a negative test in order to reach the Box Office. Please note that we are unable to process exchange requests or tickets for future performances in person at the Citizens Bank Opera House within 30 minutes of curtain time.

Why can’t I buy tickets online?
If you are trying to purchase same-day tickets, they are available online up until two hours prior to the performance time. After that, they are available in person at the Citizens Bank Opera House Box Office.

Do you offer a military discount?
Military personnel and families save $20 per ticket on select dates of all ballets. Please call the Box Office for more information and to order at 617.695.6955, M–F 10am–4pm.

Do you offer Rush tickets?
Yes. When we are not sold out, a limited number of rush tickets may be available for select performances on a first-come, first-served basis. Youth ages 2–17, full-time college students (with valid ID), Boston Dance Alliance members (with valid membership card), and seniors (ages 65+) are eligible for rush tickets.

  • Rush tickets are $30, CASH ONLY, and are available two hours prior to the performance at the Citizens Bank Opera House
  • All attendees must be present and please show proper identification at time of purchase
  • One rush ticket per ID and person
  • Rush tickets aren’t available for every performance. Rush tickets aren’t available for The Nutcracker. We recommend calling the Box Office to check availability at 617.695.6955, M–F 10am–4pm.

Do you offer any special discounts?
Yes. Boston Ballet participates in programs for EBT card holders, WIC card holders, and Connector Care Health Insurance card holders offering clients the following discount:

  • Tickets are $30, CASH ONLY, and are available two hours prior to the performance at the Citizens Bank Opera House
  • Please show valid card and photo ID at time of purchase
  • Limit four admissions per card per household
  • Tickets aren’t available for every ballet or performance. We recommend calling the Box Office to check availability at 617.695.6955, M–F 10am–4pm.

Do you donate tickets to other organizations for fundraising events?
Boston Ballet is proud to donate tickets to the students, families, and organizations we work closely with through our DEPARTMENT OF EDUCATION AND COMMUNITY INITIATIVES. Therefore, we are no longer able to accept requests from other organizations for ticket donations for auctions or raffles. By deepening our relationship with the individuals we serve through our community programming, we can make a bigger and more meaningful impact in the Greater Boston community.

Can I have my tickets mailed to me?
Yes, you can choose to have your tickets or subscription mailed to you. Note: Boston Ballet doesn’t mail tickets or subscriptions to P.O. boxes; a residential or business address is required.

Where do I pick up my Will Call tickets?
Will Call tickets can be picked up at the Citizens Bank Opera House starting three hours prior to the first performance. We recommend arriving at least 45 minutes prior to curtain to avoid lines. Please bring a valid photo ID when picking up tickets.

Can I print my tickets at home? Will these tickets be accepted at the theater?
Yes, you can. The barcode scanner at the Citizens Bank Opera House will enable you to gain one entry per printout and will register your ticket as attended once you hand it to the usher.

Can I show my ticket on my phone?
At this time, we aren’t able to scan digital tickets saved on a cell phone. Your tickets will be emailed to you via a PDF document, so please print your tickets from a desktop or laptop computer and be sure to have ADOBE READER software (version 9 or later) on your computer.

What if I didn’t receive an email with my print-at-home tickets?
If you opted for print-at-home and have not received your tickets via email, please contact our Box Office by phone at 617.695.6955 or by email at TICKETS@BOSTONBALLET.ORG.

What happens if I lose my tickets or leave them at home?
If you misplaced your tickets or have not received them, please contact our Box Office at TICKETS@BOSTONBALLET.ORG or 617.695.6955.

I realize I can no longer attend the performance. What can I do?
All sales are final. Subscribers can exchange tickets free of charge. All other ticket holders can exchange their tickets to another performance of the same ballet for $15 per ticket. Exchanges must be done at least two business days prior to the performance. Please contact the Box Office at 617.695.6955 (Mon – Fri, 10am – 4pm) to speak to an Associate.

I may have bought my tickets through a third party broker site. What do I do?
The only official ticket providers for Boston Ballet performances are www.bostonballet.org, the Boston Ballet Box Office by phone or in person, and the Citizens Bank Opera House Box Office in person. Please CHECK HERE for more information.

Weather emergencies
Boston Ballet rarely cancels performances due to poor weather conditions. Please assume that the performance will go on as scheduled and allow yourself extra time to arrive safely. In the event of a weather emergency, please call the Boston Ballet Hotline at 617.456.6230.

 

ATTENDING THE BALLET

Will vaccinations against COVID-19 be mandatory to attend a performance? 
You do not need to show proof of vaccination or a negative test result to enter the Citizens Bank Opera House. Face masks are highly encouraged, but not required to enter the Citizens Bank Opera House. SEE FULL POLICY DETAILS.

What health and safety measures are in place at the Citizens Bank Opera House? 
Boston Ballet has worked with the Citizens Bank Opera House to implement upgrades to cleaning, hygiene, and ventilation, including:

Cleaning and Hygiene

  • Hand sanitizer stations and masks are readily available to performers and guests throughout the theater.
  • All front of house restroom facilities feature touchless flush toilets and urinals, and touchless sinks.
  • All food and beverage concession locations offer touchless payment options and pre-packaged products.
  • The theater’s state-of-the-art Evolv Express system minimizes patron/staff contact during the entry screening process.

Ventilation

  • The theater is following standards of the American Society of Heating, Refrigeration and Air Conditioning Engineers (ASHRAE) and guidance from the Healthy Building Program of Harvard’s TH Chan School of Public Health regarding ventilation measures and improvements.
  • The theater’s rooftop ventilation units are being upgraded to MERV-13 filtration.
  • The theater’s ventilation system is being operated to maximize the circulation of fresh, outdoor air.
  • Portable air cleaners with medical-grade HEPA filters are being installed in all restrooms, offices, dressing rooms and other locations throughout the theater.

What happens if my performance is cancelled? 
Rest assured, if we need to cancel a performance, the value of your ticket is safe. You will have the option of a credit, refund, or the ability to donate the value of your tickets for a tax-deductible donation.

How can I find out which dancers will be performing?
Casting is posted on our website approximately one week prior to the performance date if you want to check ahead of time. Please note that casting is subject to change due to injury or illness.

What time should I arrive?
The doors open 45 minutes before the performance. If you are picking up your tickets at Will Call, we strongly recommend arriving at least 45 minutes prior to curtain.

What happens if I am running late? (Late seating policy)
Traffic, public transit, and parking can often be unpredictable, so please plan to arrive early to give yourself plenty of time. In consideration of all, once the curtain goes up, latecomers will be seated at intermission or at a pre-determined break in the performance in rear Orchestra or Balcony seats. For The Nutcracker there is a 24-minute seating hold.

If I leave the theater during the performance, can I be reseated? (Re-seating policy)
Please remain in your seat for the entire performance. If you need to leave, please wait for an appropriate break in the performance. Once the curtain goes up, if you leave the theater, you will not be allowed to return to your ticketed seat for the remainder of the act. You may be seated in an available rear Orchestra or Balcony seat by an usher if it is not disruptive to other patrons.

What should I wear (Dress code)?
There is no dress code—please wear whatever you like. Many patrons come straight from work and wear business casual attire, while others attend in jeans. It’s your night so please wear what makes you happy and enjoy the performance.

My seat numbers are 2 and 4. Are these seats together?
Yes. In the Citizens Bank Opera House, seats are numbered even on the right, odd on the left, and consecutive hundreds in the middle.

Electronic devices
Please turn off or silence cell phones, pagers, and digital watches before taking your seat. While we encourage you to share your experience via social media, please refrain from doing so until intermission, as sounds and lights from phone screens can be distracting to fellow audience members and our dancers on stage.

Photography
Photography, videography, and recording of any kind are strictly prohibited inside the theater. You are welcome to take photos in the lobby of the Citizens Bank Opera House, and we encourage you to share your experience with us on social media by tagging us @BostonBallet.

 

VENUE INFORMATION

Citizens Bank Opera House

539 Washington Street
Boston, MA 02111
GPS users: You must enter the entire address, including zip code

The Citizens Bank Opera House Box Office is open on performance days only.
Tue–Sat, 3 hours prior to first performance –7:30 pm
Sun, 3 hours prior to first performance –3pm (until 6 pm during The Nutcracker)

VIEW the Citizens Bank Opera House Seating Map

Why is my bag searched at the Citizens Bank Opera House?
Boston Ballet and the Citizens Bank Opera House strive to maintain a safe, comfortable, and respectful environment for all patrons. The Citizens Bank Opera House has put security measures in place including security officers and a bag check upon entrance. Please note that backpacks and large bags are not permitted inside the theater and must be checked at coat check as a courtesy to fellow patrons. Information on the Citizens Bank Opera House WEAPONS POLICY.

Is there an ATM nearby?
There is an ATM in the main lobby of the Citizens Bank Opera House, but it is only accessible with a ticket. If you need cash, the closest ATM outside of the Citizens Bank Opera House is a Citizen’s Bank branch located on Lafayette Street.

Where is the Lost and Found?
If you lost something at the theater, contact the Citizens Bank Opera House at 617.259.3400.

Is there a coat check?
Coat check is located on the Grand Lobby level near the entrance to the theater. Coat check is available at every performance for $5 per item payable with a credit/debit card only.

Can I buy food at the Opera House?
Light snacks and beverages are available in the lobby before the performance and during intermission. Beverages may be brought into the theater while watching the show; snacks are allowed only in noiseless cups sold in the theater. Outside food and beverages are not permitted.

Where can I buy Boston Ballet merchandise?
You can purchase Boston Ballet merchandise at the Boston Ballet Shop at the Citizens Bank Opera House during performances.

Is wheelchair-accessible seating available on every level?
Yes, there is wheelchair-accessible seating on every level. Wheelchair-accessible seating is available through the Boston Ballet Box Office at 617.695.6955.

Does the Citizens Bank Opera House have an elevator?
Yes, the Citizens Bank Opera House is ADA accessible and offers elevator service to all levels and floors. Ushers are available to assist you. ADA accessible restrooms are in the Lower Lobby.

Are large print programs available?
Yes, large print programs are available from the ushers.

Are headsets available?
Headsets are available at no extra charge in the main lobby. Additionally, the theater is equipped with an infrared sound enhancement system.

Getting here:
Citizens Bank Opera House is accessible on public transportation. Visit the OFFICIAL WEBSITE OF THE MBTA for more information as well as routes and schedules. For patrons who drive into the city, there are several options for parking;

MILLENNIUM PLACE AT THE RITZ-CARLTON
10 Avery Street (Entrance at 47 Boylston Street)
Boston MA 02111
(617) 574-7100
Use code PARKBB on the payment screen to RESERVE IN ADVANCE and pay $18 for up to 10 hours of parking anytime.

LAFAYETTE GARAGE 
1 Avenue de Lafayette
Boston, MA 02111
(617) 357-1987

BOSTON COMMON GARAGE
0 Charles St
Boston, MA 02116
(617) 954-2098

CITY PLACE GARAGE
40 Charles Street
Boston, MA 02116
(617) 723-1488