Unauthorized Ticket Brokers

Unauthorized Ticket Brokers
Don’t overpay or accidentally purchase a fake ticket on a third party site. The ONLY official ticket providers for Boston Ballet performances are bostonballet.org, the Boston Ballet Box Office, and the Citizens Opera House Box Office (open on performance days only).

We are not responsible for tickets purchased from unauthorized ticket brokers or websites and we don’t support the unauthorized reselling of tickets at a price above printed face value, which is barred by the state of Massachusetts.

These third party websites are often made to look like legitimate ticketing agents of Boston Ballet by using our logo, photographs, press quotes, and venue name. There is a possibility these tickets are counterfeit or that you are vastly overpaying. No matter how legitimate a website may look, tickets that aren’t purchased directly from Boston Ballet may not be valid for admission.

Before purchasing your tickets, please note the indicators that they are not authorized by Boston Ballet:

• Prices are higher than those found on bostonballet.org
• You are being charged a large service fee (i.e. more than $10 per ticket)
• Rows are listed without seat numbers, or only a section is listed
• If the website color scheme and/or design changes when you click on what appears to be a link from bostonballet.org
• Individuals or businesses offering tickets on eBay, StubHub, SeatGeek, VividSeats, BoxOfficeTicketSales, or other third party sales sites
• You are told that tickets will be sent by FedEx closer to the performance
• The ticket you receive does not show the price on or shows a price other than what you paid

If you purchased tickets from an unauthorized source and were not granted admission, there are several ways to seek a refund:
1. Return to your point of purchase (e.g., your ticket broker or online ticket resale website), report that the tickets weren’t valid for entry and demand a refund. We also encourage you to report the vendor to Mayor’s Office of Consumer Affairs and Licensing at 617.635.4165 and MOCAL@BOSTON.GOV as well as the COMMONWEALTH OF MASSACHUSETTS ATTORNEY GENERAL at 617.727.8400.

2. If you are unsuccessful in demanding a refund from the vendor, we suggest that you contact the credit card company you used for the purchase. Explain the situation and ask that they refund you and offset future monies they may owe to the vendor, this is known as a “chargeback.”

Protect Yourself

• The most economical way to purchase tickets is through a SUBSCRIPTION (two or more ballets) or a GROUP SALE (10+ tickets); both offer discounts and exclusive benefits
• Don’t leave buying to the last minute if possible – you get the best seats at the best price by buying early
• Only buy from the official online ticket source, bostonballet.org, or the Boston Ballet Box Office at 617.695.6955 or in person during business hours (Mon–Fri, 10am to 4pm), or in person at the Citizens Opera House on performance days (3 hours prior to curtain until curtain)
• In search engines, be wary of listings marked as an AD—these are paid listings and could be third party sellers. Only click on bostonballet.org.
• If the performance you would like to purchase does not have any available seats on bostonballet.org, please call our box office at 617.695.6955 to discuss your options

Get a guaranteed good seat at the best price. Purchase your tickets with Boston Ballet online, in person, or by calling our Box Office at 617.695.6955.