Frequently Asked Questions

Theatre Information | Boston Opera House | Attending the Ballet | Children & Families
Ticket Information & Policies | Rush & DiscountsSafety & Accessibility
Ticket Donations | Unauthorized Ticket Brokers

Theater Information

Seat Map

View the Boston Opera House Seating Map

Late seating policy 

Traffic, public transit, and parking can often be unpredictable, so please plan to arrive early to give yourself plenty of time to pick up tickets and get to your seats. To ensure a relaxed experience, we suggest arriving 30 minutes prior to curtain as performances begin on time. In consideration of all audience members and the performers, once the curtain goes up, latecomers will be seated at intermission or at a pre-determined break in the performance, if available, in rear orchestra or balcony seats.

Re-seating policy

Please remain in your seat for the entire performance. If you need to leave, please wait for an appropriate break in the performance. Once the curtain goes up, if you leave the theater for any reason, you will not be allowed to return to your ticketed seat for the remainder of the act. If a performance is not sold out, you may be seated an available rear orchestra or balcony seat, if it is not disruptive to other patrons.

Security

For the safety of our patrons, all bags are inspected by the Boston Opera House security staff. Backpacks and large bags are not permitted inside the theater and must be checked at coat check as a courtesy to fellow patrons.  

Dress code

There is no dress code—please wear whatever you like. Many patrons come straight from work and wear business casual attire, while others attend in jeans. A night at the ballet can also provide a special opportunity to get dressed up. It’s your night so please wear what makes you happy and enjoy the performance.

Electronic devices

Please turn off or silence cell phones, pagers, and digital watches before taking your seat. While we encourage you to share your experience via social media, please refrain from doing so until intermission, as sounds and lights from phone screens can be distracting to fellow audience members and our dancers on stage.

Photography

Photography, videography, and recording of any kind are strictly prohibited inside the theater. You are welcome to take photos in the lobby of the Boston Opera House, and we encourage you to share your experience with us on social media by tagging us @BostonBallet.

Children at the ballet

We welcome children and families to our performances and are happy to make recommendations about our most child-friendly productions. Many children can remain quiet, attentive, and seated for a two-hour performance, but you know your child best. The Nutcracker is recommended for children ages 5 and up. Please call our Box Office for additional suggestions about other productions that children might enjoy.

Infants and children under 2 years of age are not allowed in the theater. Everyone who enters the theater must have a ticket; lap-sitting is not permitted. Children attending the ballet must be accompanied by an adult.

Refreshments

Light snacks and beverages are available for purchase in the lobby before the performance and during intermission. Beverages may be brought into the theater to enjoy while watching the show; snacks are allowed only during The Nutcracker. Outside food and beverages are not permitted.

Weather emergencies

Boston Ballet rarely cancels performances due to poor weather conditions. Please assume that the performance will go on as scheduled and allow yourself extra time to arrive safely. In the event of a weather emergency, please call the Boston Ballet Hotline at 617.456.6230.

Curtain times 

We don’t want you to miss a moment—please always check your tickets for performance times.
Matinee performances begin at 1:30 pm; evening performances begin at 7:30 pm with the exception of Sunday evening performances of The Nutcracker, which begin at 6 pm, and Dec 24 performances, which begin at 11 am and 3 pm.

Boston Opera House Logistics

Is there an ATM nearby?

There is an ATM in the main lobby of the Boston Opera House, but it is only accessible with a ticket. All concessions and Shop purchases can be made with a debit or credit card. We accept Visa, MasterCard, and American Express. If you need cash, the closest ATM outside of the Boston Opera House is a Citizen’s Bank branch located on Lafayette Street.

Where is the Lost and Found?

If you’ve lost something at the theater, please contact the Boston Opera House directly at 617.259.3400.

Is there a coat check?

Coat check is located on the Grand Lobby level near the entrance to the theater. Coat check is available at every performance for $2 per item.

Where can I buy Boston Ballet merchandise?

You can purchase Boston Ballet merchandise at the Boston Ballet Shop at the Opera House during performances. If you missed us in the theater, you can order online.

Can I buy food at the Opera House?

Light snacks and beverages are available for your enjoyment in the lobby before the performance and during intermission.

Where are my seats?

The Orchestra level is the entire lower level, closest to the stage. The orchestra pit, where our orchestra plays, is located in front of the seating, under the stage.
The Dress Circle is the first elevated seating area and overhangs the Orchestra around row J. These seats give you a great view of the entire stage.
The Mezzanine is the elevated seating just behind the Dress Circle.
The Balcony is the elevated seating behind the Mezzanine section.

View the Boston Opera House Seating Map

Attending the Ballet

What time should I arrive?

The doors open 45 minutes before curtain. If you are picking up your tickets at Will Call at the Boston Opera House, we recommend arriving at least 30 minutes prior to curtain.

What happens if I am running late?

Traffic, public transit, and parking can often be unpredictable, so please plan to arrive early to give yourself plenty of time to pick up tickets and get to your seats. To ensure a relaxed experience, we suggest arriving 30 minutes prior to curtain as performances begin on time. In consideration of all audience members and the performers, once the curtain goes up, latecomers will be seated at intermission or at a pre-determined break in the performance, if available, in rear orchestra or balcony seating.

If I leave the theater during the performance, can I be reseated?

If you need to leave, please wait for an appropriate break in the performance. Once the curtain goes up, if you leave the theater for any reason, you will not be allowed to return to your ticketed seat for the remainder of the act. If a performance is not sold out, you may be seated in an available rear orchestra or balcony seat if it is not disruptive to other patrons.

What should I wear?

Please wear whatever you like. Many patrons come straight from work and wear business casual attire, while others attend in jeans. A night at the ballet can also provide a special opportunity to get dressed up. It’s your night so please wear what makes you happy and enjoy the performance.

Can I take photos or videos of the performance?

Photography, videography, and recording of any kind are strictly prohibited inside the theater. You are welcome to take photos in the lobby of the Boston Opera House, and we encourage you to share your experience with us on social media by tagging us @BostonBallet.

How can I find out which dancers will be performing?

Casting is posted on our website approximately one week prior to the performance date, if you want to check ahead of time. You’ll also receive a Playbill with a casting insert when you arrive at the Boston Opera House. Please note that casting is subject to change due to injury or illness.

What is the difference between a full-length narrative ballet and a mixed repertory ballet program?

A full-length narrative ballet usually follows a storyline and tells a tale from beginning to end in a number of acts (typically three to five). Examples of narrative ballets are Swan Lake, The Sleeping Beauty, Cinderella, and The Nutcracker. A mixed-repertory program consists of three or four shorter ballets shown in one performance. The program may have a set storyline, or a more contemporary, less literal style; it may be the works of one particular choreographer, or a sampling of a few.

What is “rotating repertory”?  

Rotating repertory is when two ballets run during the same time period with overlapping dates. Some days will be one production, some the other, with the occasional date where both ballets are presented at different times during the same day.

I’m attending on a night with a post-show talk. What is that?

A post-show talk is a discussion with members of our artistic staff and a few of our Company dancers. It’s a great way to hear from the dancers about what it’s like to rehearse and perform the ballet you’ve just watched. Post-show talks take place following select performances in the main lobby of the Boston Opera House.

Children & Families

Can my child attend the ballet?

Yes, we welcome children and families to all of our performances, and attending the ballet is a wonderful experience to share with your children. However, infants and children under 2 years of age are not allowed in the theater, and all children must have their own seats and be accompanied by an adult.

Can a small child sit on my lap during the performance?

Every patron regardless of age must have a ticket; lap-sitting is not permitted.

How will I know if a ballet is appropriate for my child?

Many children can remain quiet, attentive, and seated for a two-hour performance, but you know your child best. The Nutcracker is recommended for all children ages 5 and up. Please call our Box Office for additional suggestions about other productions that children might enjoy.

I am bringing a child to the ballet, but I'm afraid s/he may not be able to see over people's heads. What can I do?

Booster seats are available on each level of the theater (Orchestra, Mezzanine, and Balcony). Please ask an usher for a booster seat, and they will provide one or direct you to the nearest location to obtain one.

Ticket Information & Policies

Where can I purchase tickets?

Tickets can be purchased through the Boston Ballet Box Office by phone, online, or in person. Please note that all phone and online orders include a per ticket handling fee unless you are a subscriber. 

Please note: we are unable to process any exchanges or purchases for future performances in person at the Boston Opera House within 30 minutes of curtain time.
 

Why can’t I buy tickets online?

If you are trying to purchase same-day tickets to a performance, they are available by phone or in person at the Box Office. They’re also available online up until two hours prior to the performance time.
 
If you are looking for a performance in the upcoming season, please consider a Reserved Seat subscription or Choose Your Own package of two or three ballets so you can get priority access today to the best seats at the best price.
 

When do tickets go on sale?

2018-2019 season subscriptions: currently on sale 
The Nutcracker: Jul 9, 2018 (General Public)
2018-2019 season single tickets: Jul 23, 2018 (General Public)

Where do I pick up my tickets?

Your tickets can be picked up at the Boston Ballet Box Office at 19 Clarendon Street, M–F, 9:30–5 pm or at the Boston Opera House, 539 Washington Street, on performance days only: Tues–Sat, 11 am–7:30 pm; Sun, 11 am–4 pm (until 6 pm during The Nutcracker). If you are picking up tickets at Will Call at the Boston Opera House, we recommend arriving at least 30 minutes prior to curtain because the lines can be long. Please bring a valid photo ID when picking up tickets.

Can I have my tickets mailed to me?

Yes, you can choose to have your tickets or subscription mailed to you. Note: Boston Ballet doesn’t mail tickets or subscriptions to P.O. boxes; a residential or business address is required.

Can I print my tickets at home? Will these tickets be accepted at the theater?

Yes, if you have elected to receive print-at-home tickets, the ones that come out of your printer are valid, legitimate tickets. The barcode scanner at the Boston Opera House will enable you to gain one entry per printout and will register your ticket as used once you hand it to the usher.

How do I print my tickets on my computer?

Your tickets will be emailed to you via a PDF document. You must print your tickets from a desktop or laptop computer and be sure to have Adobe Reader software (version 9 or later) on your computer. 

My print-at-home tickets appear blank. What should I do? 

You will need to open and print the print-at-home tickets from a desktop or laptop computer. Because tickets do not display on phones or tablets, they must be printed so ushers can see your seat location. If you have the correct software on your computer and still have trouble viewing and/or printing, please contact our Box Office by phone or by email to have your tickets resent or reprinted.

What if I didn’t receive an email with my print-at-home tickets?

If you opted for print-at-home and have not received your tickets via email, please contact our Box Office by phone at 617.695.6955 or by email at tickets@bostonballet.org. We can arrange to have your tickets held at Will Call.

Note: If print-at-home tickets are resent (i.e. reprinted), the old copy of your ticket(s) is void and will not be accepted for entry at the theater. If you should receive the first email with your tickets at a later date, please discard it.

Can I enter the theater by showing my ticket on my cell phone?

At this time we are not able to scan digital tickets saved on cell phones. You can print your tickets at home, pick them up from Will Call at the Opera House, or have them mailed to you.

My seat numbers are 2 and 4. Are these seats together?

Yes. In the Boston Opera House, seats are numbered even on the right, odd on the left, and consecutive hundreds in the middle. 

What happens if I lose my tickets or leave them at home?

If you misplaced your tickets or have not received them via the US Postal Service (if mailed), please contact our Box Office at tickets@bostonballet.org or 617.695.6955. Reprinted tickets will be held at Will Call at the Boston Opera House. Please show a photo ID when picking up your tickets.
If you accidentally left your tickets at home, please visit a Box Office window at the Boston Opera House to request a reprint. Be sure to present a photo ID and, if you know it, please give the Box Office your order number. But don’t worry; we can still print them for you without the order number.

I realized I can no longer attend the performance. Can I exchange my tickets or get a refund?

Only subscribers are eligible for ticket exchanges. We do not offer any refunds.

Please note: we are unable to process any exchanges or purchases for future performances in person at the Boston Opera House within 30 minutes of curtain time.

Do you offer discounted tickets for students, seniors, or military personnel?

Rush Tickets
When we are not sold out, a limited number of rush tickets may be available for select performances on a first-come, first-served basis. Youth ages 2–17, full-time college students (with valid ID), Boston Dance Alliance members (with valid membership card), and seniors (ages 65+) are eligible for rush tickets.

  • Rush seats are limited and are not available for every performance. We recommend calling the Box Office earlier on the day you would like to attend to check potential availability (617.695.6955, M–F 9:30 am–5 pm, Sat & Sun 11 am–4 pm, performance days only).

  • We strongly advise purchasing tickets in advance for The Nutcracker, as rush is not available. The lowest price point for The Nutcracker is $35; seats in this price range sell out quickly. All performances have $35 tickets available when tickets go on sale in July.

  • Please note that rush seats for The Sleeping Beauty are especially limited as there are only five performances and best availability is during the week.

  • When offered, rush tickets for season productions are $25, CASH ONLY.

  • Please come to the Boston Opera House Box Office two hours prior to performance.

  • One ticket per ID, child/teen, senior, or membership card holder (see above for guidelines).

  • Senior rush tickets are available only on select Saturday and Sunday matinee performances of season ballets.

  • All attendees must be present and show proper identification at time of purchase.

  • For child/teen rush, the child/teen must be present at time of purchase. 

If you are a student, the best way to guarantee your seat is to purchase a student subscription for just $25 per performance. Student subscriptions are available for all full-time college students and youth 17 and under, with a valid student ID. Students will be seated in sections A, B, or C based on availability. Student subscriptions are first-come, first-served, so reserve your student seats today for the best selection by calling our Box Office at 617.695.6955.

Military Discounts
A limited number of discounted tickets are also available on select dates for military personnel; please call the Box Office to order.

EBT Card to Culture Program
Boston Ballet participates in the EBT Card to Culture Program sponsored by The Department of Transitional Assistance and the Mass Cultural Council. DTA clients received the following discount:

  • Tickets to select performances for $25 per person, CASH ONLY with valid EBT card and photo ID.

  • Limit four admissions per EBT card per household

  • Tickets are available at the Boston Opera House Box Office two hours prior to performance 

  • Not available for The Sleeping Beauty.

  • EBT seats are limited. It is recommend to call the Box Office earlier on the day you would like to attend to check potential availability (M–F 9:30 am–5 pm, Sat & Sun 11 am–4 pm, performance days only). Tel: (617) 695-6955

Who do I contact to receive a season brochure?

For season information and a brochure, please email our Box Office at tickets@bostonballet.org or call 617.695.6955 M–F, 9:30 am–5 pm. You can also request a brochure here.

Safety & Accessibility

Why is my bag searched at the Boston Opera House?

Boston Ballet and the Boston Opera House strive to maintain a safe, comfortable, and respectful environment for all patrons. The Boston Opera House has put security measures in place including security officers and a bag check upon entrance. Please note that backpacks and large bags are not permitted inside the theater and must be checked at coat check as a courtesy to fellow patrons. 

Information on the Boston Opera House weapons policy.

Is handicap-accessible seating available?

Yes, there is handicap and wheelchair accessible seating on every level. Wheelchair seating is available through the Boston Ballet Box Office in person, by phone at 617.695.6955, or at the Boston Opera House beginning two hours prior to the first curtain of the day.

Does the Boston Opera House have an elevator?

Yes, the Boston Opera House is ADA accessible and offers elevator service to all levels and floors. Ushers are available to assist you. ADA accessible restrooms are located in the Lower Lobby.

Are headsets and/or large print programs available?

Yes, large print programs are available at the information table located directly across from the Shop in the main lobby of the Opera House.

Headsets are available at no extra charge in the main lobby. Additionally, the theater is equipped with an infrared sound enhancement system. 

Ticket Donations

Subsidized Tickets and Donations for Fundraising Events

Boston Ballet is proud to donate tickets to the students, families, and organizations we work closely with through our Department of Education and Community Initiatives (ECI). We are therefore no longer able to accept requests for ticket donations for auctions, raffles, or for individuals. By deepening our relationship with the individuals we serve through ECI programming, we can make a bigger and more meaningful impact in the Greater Boston community. 

ECI works with more than 4,000 individuals in Boston and our surrounding communities each year through our programming, events, and activities aimed at cultivating and educating a new generation of life-long arts advocates and participants. We are committed to ensuring that all of our students have access to Boston Ballet performances as an important part of their experience with us. 

We encourage you to learn more about our department of Education and Community Initiatives to see if your organization might be a fit for future programming and/or partnership opportunities.

Unauthorized Ticket Brokers

The only official ticket providers for Boston Ballet performances are bostonballet.org, the Boston Ballet Box Office, and the Boston Opera House Box Office (open on performance days only).

We are not responsible for tickets purchased from unauthorized ticket brokers or websites and we don’t support the unauthorized reselling of tickets at a price above printed face value, which is barred by the state of Massachusetts.

These websites are often made to look like legitimate ticketing agents of Boston Ballet by using our logo, photographs, press quotes, and venue name. No matter how legitimate a website may look, tickets that aren’t purchased directly from Boston Ballet may not be valid for admission.
If you purchased tickets from an unauthorized source and were not granted admission, there are several ways to seek a refund:

  1. Return to your point of purchase (e.g., your ticket broker or online ticket resale website), report that the tickets weren’t valid for entry and demand a refund. You may also want to report the vendor to Mayor’s Office of Consumer Affairs and Licensing at 617.635.4165 and MOCAL@boston.gov as well as the Commonwealth of Massachusetts Attorney General Maura Healey at 617.727.8400 or https://www.eform.ago.state.ma.us/ago_eforms/forms/piac_ecomplaint.action

  2. If you are unsuccessful in demanding a refund from the vendor, we suggest that you contact the credit card company you used for the purchase. Explain the situation and ask that they refund you and offset future monies they may owe to the vendor - this is known as a “chargeback”.

The safest and most economical way to purchase tickets is through a season subscription or group sale 

Get a guaranteed good seat at the best price. Purchase your tickets with Boston Ballet online, in person, or by calling our Box Office at 617.695.6955.

Great dance will take you on an emotional journey and recharge your spirit.

Mikko Nissinen, Artistic Director
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